With the title of this post in mind, I’d like to address one of the largest myths that surround the act of being a “manager”: Managers have to know everything. How do we fix the server? Can I expense this? What day does that obscure holiday fall on in 2047? Pretty much any question is fair game for a manager or supervisor, and rightfully so. As the person in charge, your people are going to look to you when they have such questions. However, the important point to remember is this: Just because you’re the focal point for these questions, it doesn’t mean that you necessarily have to know the answer.

Read the rest of this entry »